We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. Promotional items, flash sales, clearance items and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. With Eletriclife, you can be sure of consistent, world-class products that meet the highest global quality and safety, delivered in spec and on time. If you want to request an invoice, please contact our customer service for a screenshot of your order details. There will be no invoice in your package.
Will an invoice be included in my package? Note: If you choose to pay by credit card, please confirm that your billing address is correct.ġ3.
We support paypal payment and credit card payment, you can choose either one. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. Normally we don't sell parts individually. Is that possible for me to order replacement parts from you? The shipping cost is for sending the item out and sending it back.ġ1. If you do not want to keep the item without any quality problems, you have to pay for the shipping cost to return it back for a refund.
#Remote control toy trash truck full
Within 30 days from the date of delivery, if the item has any quality issues, you can contact us to return the item back for a full refund. We will cover any cost that occurred due to an item quality issue. Once the item is delivered to our warehouse, please send a request for refund to and we will issue you the refund in 3-5 business days.Īll items come with a guaranteed 1 year warranty from the date of purchase. Once you are authorized to return an item back to us, please pay close attention to the return tracking number. When can I expect a refund debited to my account once I return the item? Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Eletriclife with proof of the damage in detail as this will assist us in processing your order refund.Ĩ. Please initiate a return request from your personal center and within 3 business days after receiving your package. Generally, the search result should take one week.ħ. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Please contact the carrier to see if they have delivered the item to the right address. If the order has already been shipped out, you have to pay the recall cost to stop the delivery if you still want to cancel the order. Please send the cancel request to on the same day that the order is placed. These factors may include but are not limited to, extreme weather conditions and technical failures. Our standard delivery times (United States: 3-5 business days Canada: 5-10 business days) are estimates and may vary due to external factors outside of Eletriclife, and our courier's, control. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. It is then picked, packed, and dispatched. Once your order is successfully submitted, our warehouse processes your order in 1-2 business days. We aim to ensure that you receive your order as quickly as possible. Each shipping method will be based on the size and quantity of the items ordered and we only service the United States and Canadian customers. We use UPS ground, UPS SurePost, USPS and freight transportation by truck to ship your orders. Any orders placed on Saturdays will be sent out together with Sunday's orders. Once we receive your order, we will process it on the same day and send it out in 1-2 business day. Whatever happens to your order, you can contact us via It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order. How do I contact Eletriclife regarding my order?
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